Case Study: Registers of Scotland
Background
Registers of Scotland are the government department responsible for public registers of land, property and other legal documents in Scotland.
They employ around 1,200 staff in a range of roles across their Glasgow and Edinburgh offices.
Challenge
Registers of Scotland required the creation of digital training to aid their Learning & Development function with a catalogue of competency based learning for individuals and teams. Empowering employees to learn, develop and progress, these would be used as standalone pieces of learning or sit alongside instructor led learning, delivered either face to face or virtually.
Driven by both corporate and employee professional/personal development objectives, the learning needed to be aligned to Registers of Scotland values and their competency framework.
Solution
Digital Bricks held a series of initial training needs analysis workshops with Registers of Scotland to gather information relating to their user personas and existing learning and development assets. Regular contact with the project stakeholders continued throughout the design phase.
With agile principles being key at Registers of Scotland, the training also needed to be agile and flexible in its methodology and delivery. Aligned to this requirement, Digital Bricks created bitesize pieces of learning that could be moved into sequences for longer programmes of training. We designed a facilitator’s guide for explaining and mapping individual learning pathways:
- Team Effectiveness
- Supporting Others
- Time Management
- Empowered Individuals
- Effective Communication
- Continuous Improvement
Twenty standalone training modules of 1-2 hours duration were created as SCORM compliant digital assets. These covered a wide range of topics from Working as a Team and Time Management to Emotional Intelligence and Building Resilience. Media and interactive elements were used to create an engaging and immersive learning experience.
A growth mindset ethos and strong customer/stakeholder focus were embedded throughout the content.
Outcome
The implementation of digital training assets at Registers of Scotland has been a success, with the materials being well received across the organisation. The training modules provided help to empower individuals and aid in developing the competencies and skills of all employees.
The content has helped to support the continuous learning and development ethos at Registers of Scotland, complementing their own in-house function and ensuring training is accessible, effective and measurable.
Registers of Scotland
