POLICY STATEMENT

At Digital Bricks Learning, our foremost business objective and policy is to provide unparalleled quality of service to our clients and learners. As a prominent digital training company in a competitive market, we recognise that delivering optimal quality is vital for our growth and long-term sustainability, alongside effective cost control. To fulfill this commitment, we:

• Strive to achieve ‘right first time’ execution in every project, with a focus on a zero issues approach.
• Allocate the best management time and resources for planning and setting up each contract.
  Invest in developing our skilled workforce through training and internal promotions.
• Promote opportunities for personal development and staff wellbeing.
• Embed a collaborative working ethos at every business level.
• Share our years of expertise in learning resource curation and delivery.
• Leverage the resources of our supply chain partners.
• Develop efficient methodologies and delivery strategies, considering all factors to provide a value-driven, high quality service.
• Ensure maximum collaboration, addressing the needs and expectations of all interested parties.
• Invest in high-quality preparation and to enhance the lifespan and sustainability of our learning products and services, thereby providing enriching experiences for our clients and learners.
• Select highly skilled staff and associates for each project, ensuring all are trained to meet the expectations of all parties.
• Maintain effective communication to minimise impact, disruption, and delays.

Digital Bricks is dedicated to understanding and exceeding our clients and learners current and future needs. This is achieved by fostering an internal environment where staff and associates are thoroughly familiar with and understand the quality system procedures relevant to their work. We believe that delivering first-class service is a collective responsibility, involving everyone from our trainers and associates, to our supply chain partners.

We have established a framework that fosters continual improvement of our quality management system. This involves setting quality objectives, analysing audit results and data, implementing corrective and preventative actions, and conducting management reviews. This policy statement is effective immediately and underscores our unwavering dedication to quality in every aspect of our operations.

Should you need to report any issues relating to quality, please reach out to the Director. Reports can also be made confidentially to the Director at hello@digitalbrickslearning.com. Our Quality Policy is readily available for our staff, associates, clients, and partners. These documents can be accessed through our website (www.digitalbrickslearning.com) or can be provided upon request.