Administration Fundamentals


This course is designed to equip participants with the essential skills and knowledge required for effective administration in the workplace. It will introduce the fundamentals of administration and how they contribute to the success of an organisation. 

Learning Objectives
  • Understand the basic principles of administration  
  • Develop effective communication skills 
  • Organise tasks and priorities to increase productivity
  • Learn to manage time effectively 
  • Use critical thinking to solve problems
Delivery method 

Can be delivered face to face, online or blended either in person or virtually e.g.  Teams/Zoom. Learners will have access to our learning platform where they can refer to the materials, watch extra resources such as videos and interactive activities and access links to organisations, for those that want to take their learning further. 

A full day is recommended for staff with little or no previous experience. For those with prior knowledge, a half day is recommended as a condensed session with post course materials. 

Workshops combine presentation slides, interactive exercises, individual reflection and group discussion.