This course is designed to help individuals develop the skills and confidence to communicate assertively in various situations. Participants will learn about different communication styles, the importance of effective communication, and strategies for handling difficult conversations. 

Learning objectives 
  • Identify different communication styles and understand their impact on interactions 
  • Recognise the intentions and motivations of ourselves and others
  • Develop and practise skills to communicate confidently
  • Build positive relationships and handle difficult exchanges
Delivery method 

Can be delivered face to face, online or blended either in person or virtually e.g.  Teams/Zoom. Learners will have access to our learning platform where they can refer to the materials, watch extra resources such as videos and interactive activities and access links to organisations, for those that want to take their learning further. 

A full day is recommended for staff with little or no previous experience. For those with prior knowledge, a half day is recommended as a condensed session with post course materials. 

Workshops combine presentation slides, interactive exercises, individual reflection and group discussion. 

Skip to content