Communication Skills

Overview

This course will give participants the skills and confidence to be effective communicators in the workplace. We will look at how our interaction with others influences outcomes. Participants will learn about verbal and non verbal communication, listening skills and how to have constructive conversations to enhance relationships within and out with the organisation.   

Learning outcomes  
  • Identify common communication styles   
  • Gain understanding of the intentions, motivations and presentation of ourselves and others  
  • Learn how to communicate effectively and with empathy to have meaningful conversations 
  • Develop positive relationships and contribute to workplace wellbeing  
Delivery method 

Can be delivered face to face, online or blended either in person or virtually e.g.  Teams/Zoom. Learners will have access to our learning platform where they can refer to the materials, watch extra resources such as videos and interactive activities and access links to organisations, for those that want to take their learning further. 

A full day is recommended for staff with little or no previous experience. For those with prior knowledge, a half day is recommended as a condensed session with post course materials. 

Workshops combine presentation slides, interactive exercises, individual reflection and group discussion. 

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