Customer Experience CX

Overview

Customer experience (CX) is a critical component of any successful business, including how to enhance the customer journey, design and deliver exceptional customer experiences, and measure and evaluate customer experiences. Participants will learn about the different stages of the customer journey, including marketing, sales, customer support and online reviews.

Delivery method 

Can be delivered face to face, online or blended either in person or virtually e.g.  Teams/Zoom. Learners will have access to our learning platform where they can refer to the materials, watch extra resources such as videos and interactive activities and access links to organisations, for those that want to take their learning further. 

A full day is recommended for staff with little or no previous experience. For those with prior knowledge, a half day is recommended as a condensed session with post course materials. 

Workshops combine presentation slides, interactive exercises, individual reflection and group discussion. 

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