Customer Experience CX

Overview Customer experience (CX) is a critical component of any successful business, including how to enhance the customer journey, design and deliver exceptional customer experiences, and measure and evaluate customer experiences. Participants will learn about the different stages of the customer journey, including marketing, sales, customer support and online reviews.

Counselling Skills

Overview  The Counselling Skills course is designed to provide participants with a foundational understanding of effective counselling techniques and principles. Participants will learn how to build rapport with clients, develop active listening skills, and use empathy to create a supportive environment. This course is ideal for anyone interested in pursuing a career in counselling, or […]

Customer Service

Overview Effective customer service is a critical component of any successful business, and this course will explore the principles of customer service, including how to effectively communicate with customers, resolve customer complaints, and provide excellent customer service. The course will cover strategies including active listening, empathy building, and problem-solving skills. Topics include 

Communication Skills

Overview This course will give participants the skills and confidence to be effective communicators in the workplace. We will look at how our interaction with others influences outcomes. Participants will learn about verbal and non verbal communication, listening skills and how to have constructive conversations to enhance relationships within and out with the organisation.    Learning […]

Coaching and Mentoring

Overview  This course is designed to provide participants with the introductory knowledge and skills required to become effective coaches and mentors in the workplace. The course covers key principles and techniques of coaching and mentoring and provides practical tools to support the development of others.   Learning objectives

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