Commitment to quality

At Digital Bricks, the learning exerience is at the heart of our business. Our objective is to provide quality in all we do to our clients and learners. We recognise that this is vital for our long term growth and that of our clients and learners.

We aim to allocate the best management of time and resources for evry project. We invest in developing the our immediate and broader workforce through learning and development. We develop efficient methodologies to provide a value-driven, high quality service.

Digital Bricks is dedicated to understanding and exceeding our clients and learners current and future needs. We ensure our staff and associates are thoroughly familiar with the quality system procedures relevant to their roles. We believe that delivering first-class service is a collective responsibility, involving everyone from our trainers and associates, to our supply chain partners. We are dedicated to delivering excellence in our services to clients and learners, prioritising safe and best practices.

Our business operates in a competitive commercial landscape where high quality service is key to long term growth and sustainability. To maintain our success, we aim to execute each project perfectly the first time. 

With over twenty years of experience in learning design, development and delivery, Digital Bricks brings a collaborative ethos to every project, implementing tailored customer care processes for every project.

We consistently aim to understand and exceed customer expectations by fostering a culture where staff and associates understand and engage in quality procedures relevant to their roles.

Aims:

  • prioritising client and learner and needs whenever possible
  • ensuring high quality materials and delivery across all services
  • embracing collaborative working methods
  • enhancing quality of learning by keeping abreast of changes in landscape, technology and research
  • effective communication with clients, learners, staff and associates
  • handling complaints and concerns swiftly and effectively
  • closely monitoring and reporting on any issues with our services

 

We are always keen to discuss quality assurance with our clients, learners, staff and associates. Please  do not hesitate to contact the Director at hello@digitalbrickslearning.com

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